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Travel Guard Travel Insurance Claims

Buy AIG travel insurance online
Loh Leng Ngah, is a licensed agent registered with the ARB and an authorized agent of AIG Asia Pacific Insurance Pte. Ltd.
Travel Guard® is underwritten by AIG Asia Pacific Insurance Pte. Ltd.
Travel insurance policy document shall be email to Insured instantly upon successful activation.

How to Claim
For the ease of filing claims and answering any of your claims enquiries, we have a 24-hour dedicated hotline to serve you:

24-hr Travel Claims Hotline: (65) 6224 3698

To ensure prompt processing of your claim, it is important that you submit a completed Travel Claim Form with the copy of policy/certificate of insurance together with the applicable documents to:

AIG Asia Pacific Insurance Pte. Ltd.
AIG Building
78 Shenton Way, #07-16
Singapore 079120

Travel Claims Forms:

Travel Claims Contact:

Relevant Documents Needed For Travel Insurance Claims:
(Please note that we reserve our rights to request for any other supporting documents.)

Medical Expenses
- Original Medical Bills & receipts.
- Medical Report / Inpatient Discharge Summary
- Copy of passport / itinerary

Hospital Visit or Compassionate Visit
- Medical Report
- Receipts for airfare / rail / sea transport, hotel accommodation

Child Guard
- Receipts for airfare / rail / sea transport

Emergency Telephone Charges
- Original Medical Bills
- Original Phone Bills

Automatic Extension of Policy
- Proof of stay in hospital / quarantine

Personal Accident
- Death Certificate
- Medical Report
- Autopsy & Toxicology Report
- Police report & findings

Child Education Grant
- Medical Report
- Birth certificate

Trip Cancellation / Postponement
- Death Certificate / Doctor’s letter
- Invoice from travel agency and statement showing breakdown of tour package & amount refunded
- Invoice showing cancellation charges
- Proof of relationship to Insured

Travel Interruption
- Proof of hospitalisation
- Letter from agency showing breakdown of tour package & amount refunded
- Medical report / inpatient discharge summary

Loss of Travel Deposit
- Original booking invoice & Proof of deposit
- Documents showing proof of insolvency of tour agents

Curtailment
- Proof of purchase of Additional air-ticket & hotel expenses
- Letter from agency showing breakdown of tour package & amount refunded.
- Proof of relationship to Insured
- death certificate / doctor’s letter

Kidnap & Hostage
- Proof of event

Personal Liability
- Do not admit liability or make any offer, promise or payment without prior consent. Submit all correspondence / documents from third parties for our handling.

LOSSES AND DELAY
Baggage Delay
- Property irregularity Report
- Air Ticket and acknowledgement receipt on baggage received

Baggage Loss / Damage
- Property irregularity Report / Police / Hotel Mgt Report
- Original proof of purchase & original warranty cards / repair bills & photographs
- Letter of Compensation from Airlines / hotel mgt

Jewellery Coverage
- Police Report within 24hrs (due to robbery or theft)
- Original proof of purchase

Flight Delay
- Delay report from airline showing time & reason for flight delay
- Air Ticket and Boarding Pass

Personal Money
- Police Report / Hotel Management Report

Loss of Travel Documents
- Police Report
- Receipts for obtaining replacement of travel documents
- Hotel bills incurred for replacement of documents
- Transportation Bill

Travel Misconnection / Flight Diversion / Flight Overbooking
- Flight itinerary & boarding pass
- Letter from Airline

Golf Loss / Damage
- Property irregularity Report / Police / Hotel Mgt Report
- Original proof of purchase

Rental Vehicle Excess
- Rental Vehicle agreement
- Car accident report
- Receipt for payment of excess

Pet Cover
- Receipt of proof of Cat / Dog is in the Pet Hotel
- Letter for the Air / Land / Sea provider on proof of the delay.

Buy AIG travel insurance online
Loh Leng Ngah, is a licensed agent registered with the ARB and an authorized agent of AIG Asia Pacific Insurance Pte. Ltd.
Travel Guard® is underwritten by AIG Asia Pacific Insurance Pte. Ltd.
Travel insurance policy document shall be email to Insured instantly upon successful activation.
Important Notice: This is not a contract of insurance. The exact terms, conditions and exclusions of this travel insurance are specified in the policy contract. No insurance is in force until your application has been accepted.